I had to come back and write another one. We had the use the chew gareentee which was effortless, but as said before what I really wanted to touch on was the customer service. After mine was chewed I also emailed him and asked if we could maybe replace our loop one with a latch one... What he said was.. Write a letter with what you want and I'lll make it. So i did, and he did. Took about a week and just got it today.. Perfect.
This is easily the best online customer service I have ever seen. EVER.
My dalmatian had chewed through 3 leashes in 2 months. The Mountain Dog one is still in perfect condition a year later and that is with at least weekly games of tug with it.
I just bought the Amazing Versatile Leash in the "super neon" color. My Australian Cattle Dog is helping me train for a half marathon, and I was looking for a leash that would allow us to run together without holding each other back. This leash is perfect! It's comfortable for me and is still long enough even when it's around my waist so that we don't trip over each other. The super neon color is super bright and allows us to be seen more easily on the street. I can't say enough good things about this leash!
A truly beautiful company. Meant to write this review over the summer, I didn't forget about you Charles! I have about 4 Mountain Dog leashes - and I love every single one of them. But the real love was in the customer service. "Chewing mistake" coverage made my brain explode. I got a new leash in days, and I didn't have to send the old one back to them because I bought another one I wanted on the website while I was browsing. This place is a home run - products are out of this world, especially since they used RECYLED climbing rope! And the customer service totally rocks man. Felt like I was talking to my old friend when talking with Charles. Cool side note: I have a dog leash that actually matches my real climbing rope! Woop woop! Live long and prosper, my friends.
I work at an all natural pet supply store and the Mountain Dog leash is by far my favorite. I recommend it to everyone who is shopping for a new leash. They are so durable and the warranty is amazing. All the fun colors and patterns definitely make it an eye catching piece!
I just purchased the Versatile leash at Doggie by Nature in Wilmington and I love it! My German shepherd and I like to go running and this leash has really improved our runs. I love that I can easily hook it around my waist without it squeezing me if he is feeling mischievous. It is also still a good length even if around my waist and I can actually get a good, comfortable run in since I have the use of both arms!
Amazing customer service! I contacted Charles via email on Nov. 27th 2012 and immediately got a response. I was looking for a custom leash, a simple change. Since I am an avid rock climber, I wanted to use a carabiner instead of the normal clip. I asked if it would be a problem, and of course it was not. He said he would begin making the leash and have it shipped out asap. I received the leash exactly as asked in the mail today, Dec. 1st. Awesome customer service, and an awesome product. The leash works great with my Husky, Zeek! Can't wait to try it out on my next climbing trip. Thanks so much!
Reed Perry & Ezekiel
My Amazing Versatile Leash is so good, I got one for my 100lb plus Chessie. When I added a chocolate Labrador to my "pack" I had to get one more. That says it all. Everyone likes it.
LOVE my Amazing Versatile Leash!!! Thank you so much for the slight change in design for me. I have a Rottweiler and a Chihuahua so as you can imagine I need a very versatile leash. This leash actually allows me to walk both dogs at the same time & still maintain equal control believe it or not. And after a quick google tutorial on tying different climbers knots, I can easily modify the leash in several ways to accommodate the many different situations and places that I walk my Rottie. Thank you for the great customer service! The ease of the satisfaction guarantee and the willingness to work with me to ensure that I got exactly the product I was looking for. My Rottie is going through therapy dog training and you can guarantee that I will be sharing how happy I am with this leash as well as where to get one with everyone I meet. Thanks again!!!
Brian, Rogue & Chloe Monster
San Diego, California
I just bought the original clip lead from Dogs All Day in Charlotte, NC. LOVE this leash and can't wait to take Pesto hiking! It's so comfortable on our daily walk, I can only image the ease during our hiking trips. Pesto is now and forever a Mountain Dog!
Angela (Pesto's person)
Best leash ever! I can't to anywhere without getting compliments on this leash. She chewed through every leash until this one and now she doesn't even try. She loves it and I love it. Easy on my hands when she tries to take off after a rabbit and it looks great too. Will never buy another leash again. This is the end all be all of leashes and you can't beat the replacement policy. Love it, love it, love it.
A Satisfied Customer
Fantastic product, fantastic customer service. My dog unfortunately gave me the chance to test the replacement policy shortly after I received my leash. (This is not a testament to the quality of the leash, rather to my dog's ability to chew through anything once he puts his mind to it). MD got a new leash in the mail quickly with no questions asked. Can't say enough about their service, they really take care of you. I have a feeling many of my friends' dogs will find themselves at the end of an MD leash really soon!
We love it! Seriously the best leash ever. It's so versatile. We live in the city and I love how we can go from short to long. My dog Jude has a tendency to make a snap direction change and this leash has saved my shoulder.... I want one in every color. Thanks again and recommending it to everyone!
This company is top notch! Orders are processed promptly. I received the leash just a few days after ordering, and I live in Florida. The leash is beautiful and well made, and I know first hand that they stand behind their warranty! You couldn't do business with anyone nicer.
I just purchased my second Mountain Dog leash for my other dog. Until getting my first Mountain Dog leash a couple of months ago, my 2 100lb. Great Pyrenees rescues had eaten 6 leashes since I got them in August. They tried a couple of times to eat their MD, with no luck. Plus the design keeps them from snatching me off my feet when they decide unexpectedly to change directions on our daily walks. I hope I don't have to ask for a replacement, but it is good to know if they do manage to chew through their leash, it will be replaced free. Thanks Mountain Dog, great product!
I bought a neon slip lead and while we were walking the dogs, a motorist actually stop in the middle of the street to tell us how highly visible the lead was in direct sunlight. And the lead gives me greater control over the 'puller'.
I bought the Amazing Versatile Leash this past weekend. I had been looking for a multi-function leash for a while that was reasonably priced and didn't require an instruction manual to use it. Not only did your leash fit my requirements but looked better than other multi-function leashes out there. I ran out the next morning for a day hike with my English Mastiff/Anatolian Shepherd Mix and it worked wonderfully. Thank you for making an awesome product!
My dog, Tico, and I use the Amazing Versatile Leash every morning. It's the only way that we can run together on the busy sidewalks of Washington, DC. On your leash, he's much more likely to run alongside me than with a regular leash, and I feel more in tune with his movements. Plus, when he does bolt ahead for a squirrel or bird, the versatile leash allows me to use my body for leverage, if necessary. We also appreciate that the leash is made from recycled rope. It is sometimes difficult to find dog products that are environmentally sound. Thank you for making a good recycled product.
I have been using my leash for nearly two months now and I absolutely love it! My dog is a pitbull cross who loves to take me out for walks. She has quite the prey drive, so when she sees something small move...watch out! I find the edges on a typical nylon leash will cut into my hands when she pulls, but not with Mountain Dog. A fantastic leash for a fantastic price! Best of all it's eco friendly!
Al and Marg
Vancouver, British Columbia, Canada
Awesome leash!! My 125lb Bernese Mt dog has eaten like 10 leashes in the past year and has met his match with Mt Dog leash!! Thank you!
Love it. Just got one today for our English pointer. Crazy good product. Our Jack Russell simply must have one now too...
Greg and Bobbie
I received the custom made thin Amazing Versatile leash about a week ago and I absolute love it!!
Thank you so much for offering to custom make one for Harley. The lighter clasps you’ve used and the thinner rope work brilliantly for him, and the versatility of the leash has already proven very useful.
I’m delighted by your product.
Very durable - I have no fear that it will break or fray. Easy to walk my 2 pitbulls totalling 135lbs in tandem. Thank you for the excellent product.
I just bought a two of your leashes and I must say that both have exceeded my expectations. I had bought other leashes in the past for my 65 pound Cur dog and none fit the bill...until my Mountain dog leashes!! Thank you for making an exceptional product in an eco-friendly manner!
My dog is a leash chewer. He has gone through more leashes than I can count. I got him a Mountain Dog leash, and it is impossible for him to get a good enough grip on it to chew. HAH! I also do not get whiplash when he quickly decides there is something he really must stop and sniff. I love this leash!
Just got my first Mountain Dog leash - I love, love, love it. I have medium and large STRONG dogs, and I need STRONG leashes - these are excellent. Great work - I will be ordering more!
The leashes are awesome!! We have been selling them in our store since we opened in Novemeber. One of our best sellers!! Thanks for making them!!
Paws at the Corner, Hillsborough, NC
I LOVE my leash and am ready to bring it into my store. I have a small all natural food and supply store. We
are very eco-conscious and would love to sell the leashes.
This is a great leash from a generous pit bull and rescue friendly company. It is sturdy and durable leash, soft on the hands which really helps when you are walking 3 or more dogs! We love the color choices and that they are made in the U.S.A.! During walks and at the park, we are frequently asked, "Where did you get that leash? It looks like ship rope"...Mountain Dog!
Purchased a leash for my 35 pound wild-man hunting terrier after he popped the rivets on his leather leash the second time. This is a great leash.
As a 20 year veteran of dog walking I can honestly say Mountain Dog (great name btw) has made the best leash on the market.
Our current yellow labradoodle Dudley has chewed thru 3 different nylon leads and has a been know to run unexpectedly. So far he hasn't been able to chew it and I love the strength of the Mountain Dog leash. I will recommend to all dog owners. Have you ever thought of developing a collar??? Keep up the good work and thanks for creating a great product!
I received one of these leashes at a Skyhoundz Worlds Disc Dog Competition and we just love it!! I am ordering more after Christmas and have been asked by many people where I got my leash from.
I bought two Mountain Dog leashes last year for my large dogs Hannah and Annabelle. Hannah (german shepherd/husky mix, and Annabelle ( black and tan coonhound ), are both rescue dogs. You have the best leashes, good looking, super functional, feel great in your hands. We always get lots of compliments on them.
We love your leashes. They're so much more comfortable in hand than flat nylon and braided leather leashes. I picked ours up at the Canine Cafe in Charlotte.
Quite possibly the best leash money can buy... we bought two of these things in Chattanooga at the Skyhoundz worldz and love em.
My Pit Bull Honey and I both love our Mountain Dog leash. Using recycled mountain climbing rope is a great idea. Your product is awesome and we are recommending it to all of our friends.
Sharon and Honey
Great idea and great product! We live in Atlanta and shop at Inman Park Petworks. The owner recommended your leash for our dog, Conkite, a shepherd/husky mix. We love it and so does Cronkite!
Just wanted to let you know that I really like the leash. Not only is it built to last, but I think that it is really neat that you are using recycled climbing rope. Both “Bacon,” my 100 lb. mutt and I are very happy with your product and will tell all our friends about Mountain Dog.
Susan K. and “Bacon”
I have a seven-year old Rottweiler named Seika, who just happens to weigh 135 lbs. We've been using the Mountain Dog leash for a month or so now. Two results worth mentioning: 1) It's true, they are very comfortable and seemingly durable; more so than my previous leash, and 2) People actually stop me to ask about the leash, as it's so unique! I also have the feeling that should Seika see a rabbit or a squirrel, and decide that it's go-time, that this leash will hold (even if that means dragging my 200 lb frame head first, behind her!).
Thanks Mountain Dog! I look forward to using more of your products in the future.
Chip C. and Seika
Newport Beach, CA