This is about about the warranty and customer service. My leash clasp failed after over 8 years of hard use. I returned it for replacement and received a callback about the status. Turns out, it wasn’t a Mountain Dog leash; however, the company offered to replace it for free anyway. So, talk about customer service! WOW! I know the quality of the leash is the best on the market, but to replace a leash that wasn’t even theirs – That’s amazing. THANK YOU MOUNTAIN DOG – You made my day!
Bill Hoffman
This is about about the warranty and customer service. My leash clasp failed after over 8 years of hard use. I returned it for replacement and received a callback about the status. Turns out, it wasn’t a Mountain Dog leash; however, the company offered to replace it for free anyway. So, talk about customer service! WOW! I know the quality of the leash is the best on the market, but to replace a leash that wasn’t even theirs – That’s amazing. THANK YOU MOUNTAIN DOG – You made my day!
-Bill