I had to come back and write another one. We had the use the chew gareentee which was effortless, but as said before what I really wanted to touch on was the customer service. After mine was chewed I also emailed him and asked if we could maybe replace our loop one with a latch one… What he said was.. Write a letter with what you want and I’lll make it. So i did, and he did. Took about a week and just got it today.. Perfect. This is easily the best online customer service I have ever seen. EVER.