This is a testimonial about their service. I love their leashes, but unfortunately my lab/boxer loved how it tasted more. I hadn’t even read their policy on replacing chewed up leashes when I emailed them to inquire about a color. They responded with quite the surprise, “Just send us your address and the leash and we will send you a new one.”. Unfortunately all I had left was a picture of the aftermath and that was no problem. For a small company, they are doing it right!