A truly beautiful company. Meant to write this review over the summer, I didn’t forget about you Charles! I have about 4 Mountain Dog leashes – and I love every single one of them. But the real love was in the customer service. “Chewing mistake” coverage made my brain explode. I got a new leash in days, and I didn’t have to send the old one back to them because I bought another one I wanted on the website while I was browsing. This place is a home run – products are out of this world, especially since they used RECYLED climbing rope! And the customer service totally rocks man. Felt like I was talking to my old friend when talking with Charles. Cool side note: I have a dog leash that actually matches my real climbing rope! Woop woop! Live long and prosper, my friends.