Warranty and Refund Policy

Mountain Dog Rope Leashes

Our rope leash warranty is unconditional and never expires. It also covers chewing mistakes. We have been in business since 2009 and never denied a warranty claim on our rope leashes. If you want to exchange your leash for any reason or want a refund, contact us at sales@mountaindogproducts.com.

Mountain Dog BioThane Collars

We guarantee our BioThane products for life against defects in manufacturing and workmanship. If your BioThane collar is faulty or you experience a manufacturing defect, you can return your item to us for repair or replacement.

Our BioThane product warranty does not cover normal wear and tear, chewing, damage caused by accidents, or the natural breakdown of materials over extended time and use.

BioThane products may be returned within 30 days of receipt for a refund or exchange. Items must be in new, resalable condition to be eligible for a refund or exchange. To initiate a refund or exchange, contact us at sales@mountaindogproducts.com.